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STORE POLICIES

Lilje by Cornwell
Hellevollen 2B, Norway (No physical store)
Phone number: +47 48296784

E-mail: mariell_f@hotmail.com
Org Number. 926669680 MVA

Prices
The stated price for the items and services are the total prices the buyer must pay. This price includes all taxes and additional costs. Additional costs that the seller has not been informed by before the purchase, the buyer shall not bear.

 

The agreement
The agreement is binding on both parties when the buyer has sent its order to the seller.
However, the agreement is not binding if there have been writing or typing errors in the offer from the seller in the online store or in the buyer's order, and the other party realized or should have realized that such an error existed.

Payments
We accept payments through Stripe, Klarna and Vipps. Payment transaction is complete when the order is placed.   

Delivery
Delivery time is approximately 7-14 days unless otherwis is stated. Order cancellation must be sent withing 24 hours of purchase.

The risk of the item
The risk for the goods passes to the buyer when they, or their representative, has had the goods delivered.

Right of withdrawal
The buyer must notify the seller of the use of the right of withdrawal within 14 days from the moment of purchase. This deadline includes all calendar days. If the deadline ends on a Saturday, public holiday or public holiday, the deadline is extended to the nearest working day.

The cancellation deadline is considered complied with if notification is sent before the expiry of the deadline. The buyer has the burden of proving that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).

Deadline for return and return of goods:
Please note that there is no return of handmade goods. Should there be a defect in the item against delivery, a withdrawal period may be relevant.


If there is a defect in the item, the buyer must within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will invoke the defect. The buyer has always complained in time if it happens within 2 months from when the defect was discovered or should have been discovered. If the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in the Consumer Purchase Act, Chapter 6, withhold the purchase price, choose between correction and re-delivery, demand price reduction, demand termination of the agreement and /or require repayment from the seller.
When purchasing individual items, the cancellation period will run from the day after the item(s) is received.

The buyer has the right to make a complaint withing 2 years of purchase.


When using the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days from notification of use of the right of withdrawal has been given. The buyer covers the direct costs of returning the item, unless otherwise agreed upon or the seller has failed to state that the buyer will cover the return costs.

 

The seller cannot set a fee for the buyer's use of the right of withdrawal. The buyer can try or test the item in a responsible manner to determine the item's nature, properties and function, without the right of withdrawal lapse. If testing or testing of the item goes beyond what is justifiable and necessary, the buyer may be responsible for any reduced value of the item.


The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 14 days from the seller was notified of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been returned.


All complaints must be in writing, and photos must be sent as proof.

If the buyer is not satisfied with how the case is handled they will have to contact Forbrukertilsynet Norge themselves. 

www.forbrukertilsynet.no

Delay and non-delivery - buyers' rights and deadline for reporting claims
If the seller does not deliver the goods or delivers them too late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, according to the rules in Chapter 5 of the Consumer Purchases Act, withhold the purchase price, demand fulfillment, terminate the agreement and / or demand compensation from the seller.


In the event of a claim for default rights, the notification should, for evidentiary reasons, be in writing (for example, e-mail).


The seller's rights in the event of the buyer's default
If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller's part, the seller may, according to the rules in the Consumer Purchase Act chapter 9, withhold the item, demand fulfillment of the agreement, demand termination claim compensation from the buyer. The seller will also, depending on the circumstances, be able to claim interest in the event of late payment, collection fee and a reasonable fee for uncollected goods.

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